An organisation can look at conducting training for its employees for a variety of reasons, and under a variety of circumstances.
One of these circumstances is performance gap which is seen either in a specific department or in a specific job role or in the organisation as a whole.
Before the organisation actually plans the training, it needs to conduct a TRAINING NEEDS ASSESSMENT (TNA). The purpose of the TNA is to find out what is causing the performance gap, whether training is actually required and what The TNA also helps in arriving at objectives of training.
Credit: Freepik.com
As an example, consider the case of a self-service fast food restaurant. If the management finds that the level of customer satisfaction is low, this is a performance gap. There can be various reasons for the performance gap, including:
1. Poor quality of food
2. Unacceptable behaviour by counter staff
3. Lack of hygiene seen in the Dining area of the restaurant
4. Poorly Performing AC
The TNA will help the company decide whether training the counter staff will lead to improvement in customer satisfaction In the above case, just imparting training to counter staff may not necessarily help, unless the management has actually found out the specific reasons for the poor levels of customer satisfaction. It is the TNA which will help identify whether training is likely to reduce the specific performance gap being encountered.
Author: Prof. Pravin Narang
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